Common purchase queries answered
Orders and Shipping
1. Select items, quantity and add to cart
2. Enter in suburb and postcode to calculate shipping cost for the order
3. Enter in details and/or save account details
4. Select payment method on checkout
5. Once payment is made, order is shipped within 48 hours
6. Delivery takes around 1-5 business days depending on location.
A non-bulky item can be purchased and be delivered from our online store regardless on amount and quantity.
A bulky item can only be viewed on our online store and cannot be added to the cart or purchased online. To purchase any bulky items, please contact us for a separate order arrangement.
If you need to swap an item
Returns and Exchanges
All claims must be made within 14 days of date of purchase. You must contact American Beauty Supply (Aust.) for authorisation before returning any items/orders to us. The following conditions must be met:
- Items must be unused with all original packaging intact.
- You are liable for any postage costs in returning any items to us.
- Clearance items cannot be returned for exchange or refund.
- You must contact us within 48 hours of receiving your order if any items were damaged in transit. You will be required to supply photo evidence of the damages.
- Refunds and exchanges will exclude the freight cost if your order was under $150.
For exchanges, please refer above and contact us for further instructions. You are likely to be required to send the goods back (at your own expense if the original order is below $150), and then place a new order.
Please allow 1-5 business days for refunds to be processed.